Highlander is searching for a talented, self-motivated, and detail-oriented Workshop Center Assistant to serve on the Workshop Center team. The Workshop Center team provides radical hospitality to Highlander’s visiting program participants and other guests. As a member of the team with whom guests will often interact most directly and frequently while at Highlander, an important part of this role is clearly communicating the story and work of Highlander. With all of Highlander’s staff, this role will contribute to Highlander’s educational and accompaniment work as a catalyst for grassroots organizing and movement building in the US South and beyond.
Learn more about Highlander’s current and past work here: https://www.highlandercenter.org/our-story/
ROLE & RESPONSIBILITIES
The Workshop Center Assistant will assist the Workshop Center Coordinator in creating and maintaining welcoming, clean, and safe physical environments for Highlander’s guests. The Workshop Center Assistant will take lead on keeping Highlander’s buildings clean and preparing meeting areas, sleeping areas, and other spaces for people to gather for revolutionary learning. This position will work in tandem with the Workshop Center Chef. They will be responsible directly to the Workshop Center Team Coordinator who is supervised by the Executive Director(s). They will be a part of the Workshop Center Team who works closely with the Operations Team. The ideal candidate is someone who can work as part of a dynamic and diverse staff to provide radical hospitality to all people who gather at Highlander.
More specific responsibilities will include:
- Strategize, develop, and implement (in conjunction with Workshop Center Coordinator, Directors, and other staff members) policies, procedures, and guidelines for Workshop Center use
- Be a part of organizational trainings and events
- Clean and prepare the lodging and meeting spaces for guest use
- Standard cleaning of the office spaces and other guest facilities
- Keep supplies stocked
- Track orders and turn in receipts
- Keep track of multiple inventories (supplies, equipment, food, etc)
- Inform Building & Grounds manager/team of necessary structural repairs
- Help bottom-line service-learning group activities
- Task delegation in-person and on project manager app
- Supervise staff and provide support, when needed
- Welcome and engage visiting educational program participants & other guests
- Stay up to date and informed on educational programs and other work of Highlander’s staff
- Ability to orient people where they need to be when arriving to Highlander
- Ability to communicate the history and current work to Highlander to guest
- Ability to meet the physical demands of the position (lifting, squatting, prolonged standing, and other activities associated with cleaning floors, washing/drying, folding, making/changing beds, moving furniture, cleaning windows, etc.)
REQUIRED SKILLS, EXPERIENCES, and UNDERSTANDINGS
Applicants invited to an initial interview will show evidence of a majority of the following:
- excellent communicating skills, listening skills, and organizational skills
- commitment to working in a multi-racial, cross-class, multi-gendered work place that centers the leadership of people most directly impacted by systems of oppression
- at least 2 years of working in hospitality
- experience leading small teams of people to maintain clean, welcoming, and safe places for guests [**please note: due to the COVID-19 pandemic, there are no additional cleaning/custodial staff currently employed Highlander, and this position will not be expected to help hire/manage staff until the pandemic has subsided and the team is hired**]
- experience with industry cleaning standards as well as holistic, environmentally friendly cleaning supplies and practices
- the ability to help build and maintain an inventory system that tracks and sustains supplies and capital equipment
- familiarity with project management and clock-in/out software (i.e., Asana and Homebase)
- familiarity with using databases to enter, track, and retrieve information
- ability to work closely and proactively with the different teams and members of our staff to prepare for various types of guest arrivals
- a desire and capacity to learn the work (and keep up with the fast-pace changes to that work) of the various teams that fulfill Highlander’s mission
- the ability to proactively engage and build rapport guest and other staff members
- ability to meet multiple deadlines quickly and effectively
- proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
- a demonstrated understanding of sanitation standards
- previous experience with hospitality & housekeeping
- familiarity with participatory models of organizational development, governance, and budgeting
- comfort working in a rural setting
- Speaking/writing abilities in language(s) other than English
The Workshop Center Assistant will be responsible directly to the Workshop Center Coordinator, who is supervised by the Executive Director(s). They will serve on the Workshop Center team, which works most directly with the Operations Team and in a mutually supportive relationship with the Education Team. Members of Highlander’s staff are expected to participate in regular team meetings, monthly staff & Board committee meetings, and three weekend-long Board meetings per year. Highlander is a highly participatory work place, and full-time staff are expected to serve on committees for hiring and other organizational projects. Working at Highlander provides ample opportunity for staff members to work both autonomously and interdependently across teams.
COMPENSATION & EMPLOYEE BENEFITS
This position is currently set at Highlander’s Level 1 salary of $46,725.00/year, plus a generous benefits package, including Blue Cross/Blue Shield (Tennessee) Health, Vision, and Dental coverage, TIAA-CREF employer-paid annual retirement contribution after a year of employment, a nominal life insurance plan, ample sick and vacation time, and holiday leave.
This position is a permanent and full-time (40 hours/week, including 5 paid break hours), and will include regular weekend and evening shifts. Due to the nature of this work, this position is a non-exempt position, which means it qualifies for overtime pay. Highlander staff are highly encouraged to take care of existing benefits to account for occasionally long days, weekend work, and travel. Other benefits currently include a generous professional development stipend.
Please note: due to the COVID-19 pandemic, there are no additional cleaning/custodial staff currently employed Highlander, and this position will not be expected to help hire/manage staff until the pandemic has subsided and the team is hired.
Highlander is located on 186 acres of land in rural East Tennessee (near Knoxville) and is considered a “movement home” by thousands of people from all over the world. Based on the nature of the position, we encourage applications from people who can commute daily to Highlander, work occasional evenings and weekends, and respond to emergencies as they arise. We offer up to $1,000.00 in relocation reimbursements and, if available, temporary transitional housing.
HOW TO APPLY
Step 1: In one PDF document, compile:
- cover letter,
- name & contact information for 3 references
Step 2: Email that PDF document to email@example.com. Write “Workshop Center Assistant” in the Subject Line. Incomplete applications will not be considered.
Optional: In addition to the required information above, you can send other application content that showcases your skills, interests, and experiences. Make sure to include any explanation needed of the content. The content can come in any form of media, which can include but is not limited to:
- A Timeline of your work, life or experiences
- A Video
- A Powerpoint or other form of presentation
- A Graphic design, Collage or sets of Pictures and Photographs
- A Song, poem, or other writing samples
Timeline: The application process will be open until position is filled. We hope to fill this position as soon as possible. Select applicants will receive an initial invitation to interview with Highlander’s hiring committee. The final candidate(s) will interview with the entire Highlander staff either in-person or virtually.
Highlander is an equal opportunity employer, and we especially encourage applications from Black, brown, and indigenous people, women, LGBTQ+ and gender variant/non-conforming folks, and working-class/cash poor people. Folks directly impacted by the criminal justice system are also encouraged to apply.
If you have a question about the position before applying, please send it to firstname.lastname@example.org and someone from the hiring committee will reply.